FAQs

How long will my order take to arrive?

UK orders under the value of £160 can be shipped via Tracked 48, this means your order will arrive in within 48 hours of being accepted at the post office. UK orders over £150 will be sent special delivery, typically arriving the next working day after being accepted at the Post Office.

International orders generally take 1-4 weeks to arrive, this varies according to your country’s customs checkpoints. Some countries are quick to release packages while others take longer. However, you will be able to track your order throughout the shipping progress.

All orders may be subject to delays beyond the control of JFR Film.

Can I return my camera?

If your camera is not as described in the listing or develops an issue then get in contact and we can try and find a solution, you may return the camera up to 30 days from purchase.

If you have changed your mind and no longer want your order then you have 14 days from purchase to request a return.

Please see our returns policy for further information.

Can I cancel my order?

If you would like to cancel an order you have placed, that has not been dispatched yet, please get in contact with us via our contact form. This ensures we see your message before the order is dispatched.

What batteries will I need?

All cameras shipped within the UK will be delivered with the relevant batteries. International orders will not come with any batteries due to shipping restrictions. However the batteries required are easily obtainable either online (e.g. Amazon or eBay) or in some supermarkets or camera shops.

It is recommended that cameras that take AA batteries should be used with non-rechargeable, high quality batteries such as Duracell or Energizer due to the high energy requirements of the camera.

Common batteries that cameras may require include: AA, AAA, CR123, LR44 (or SR44), 4LR44, LR43, 625A, 2CR5 and CR-P2

Where can I get my film developed?

All UK customers get 30% off developing & scanning at The Film Safe, click here for more information.

If you have any more questions please feel free to get in contact, the best way is to send us a message on Instagram or complete our contact form